We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hp@carterb2b.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Hp@carterb2b.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hp@carterb2b.com.

Returns Policy:

At Guilty Fragrance, we are committed to ensuring your satisfaction with every purchase. That's why we offer a "30-day money-back guarantee". If, for any reason, you find yourself not completely satisfied with your purchase, you are welcome to return the item within 30 days. You can choose to receive a full refund or exchange it for another product of equal or lesser value. Please ensure that the item is returned in its original condition and packaging. Our customer service team is always here to assist you with the return process and make it as seamless as possible. Your satisfaction is our priority. 

Return Guidelines:  
Thank you for reviewing our return guidelines. We strive to make the return process as smooth as possible for our customers. Please ensure that all items are returned in their original condition, including any shrink wrap where applicable, unless the item is unused and shows no signs of wear or damage. It’s important to package items securely to avoid damage during shipping. Once we receive your return, please allow up to 5 business days for us to process it. Refunds will be issued for the purchase price of the product, but please note that original shipping costs and certain taxes or fees may not be refundable as per legal regulations. If you have any questions or concerns, feel free to reach out to our customer service team for assistance.

When returning products to Guilty Fragrance, it's important to note that the company does not assume responsibility for any lost returns. This means that customers need to take extra care in arranging and covering the costs of return shipments themselves. To ensure a smooth return process, it's advisable for customers to use a reliable shipping service that offers tracking and insurance options. This way, they can monitor the return journey of their package and have peace of mind knowing that their return is secure. Additionally, keeping records of all shipping details and receipts can be beneficial in case any issues arise during the return process.  

How to Start a Return:  

If you need to return an item to Guilty Fragrance, you can start the process by contacting their customer service team at Hp@carterb2b.com. Make sure to provide them with your order details and the reason for the return. Once you have initiated the return, you will need to send the item back to the following address:

The Carter Store  
1600 B SW Dash Point Rd #2045  
Federal Way, WA 98023

Be sure to package the item securely to prevent any damage during shipping and include any necessary return forms or information as instructed by Guilty Fragrance. It's a good idea to use a trackable shipping service to ensure your return is safely received.

Damages and Issues:  
It is crucial to inspect your order upon delivery to ensure that everything is as expected. If you find that your item is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue promptly. Our customer service team is dedicated to addressing your concerns and will work to provide a satisfactory solution, whether it involves a replacement, a refund, or any other necessary action. We understand the importance of a seamless shopping experience and are committed to ensuring your satisfaction with every purchase.

It is crucial to inspect your order upon delivery to ensure that everything is as expected. If you find that your item is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue promptly. Our customer service team is dedicated to addressing your concerns and will work to provide a satisfactory solution, whether it involves a replacement, a refund, or any other necessary action. We understand the importance of a seamless shopping experience and are committed to ensuring your satisfaction with every purchase.

Non-Returnable Items:  
When shopping, it's important to be aware of a store's return policy, particularly regarding non-returnable items. Sale items and gift cards are commonly found on this list, as they are often offered at a discount or as a special promotion, making it impractical for retailers to accept returns on these purchases. Understanding this policy helps manage expectations and ensures a smooth shopping experience. If you're purchasing an item as a gift or for personal use, double-check the store's specific return guidelines to avoid any inconvenience. Always remember, being informed is the key to making confident purchasing decisions.

Exchanges:  
When it comes to exchanging an item, the most efficient approach is often to return the original product first and place a new order for the desired item. This method ensures that you receive the replacement item as quickly as possible without waiting for the exchange process to run its course. Once your return is processed by the retailer, the cost of the original item will typically be refunded to your account, which can then be used to cover the cost of the new purchase. This approach minimizes waiting time and allows for better inventory management, ensuring you get the product you want without unnecessary delays. Always make sure to check the retailer's return policy to ensure a smooth transaction. 

Refunds:  
This message provides a clear overview of the return and refund process for Guilty Fragrance customers. After the company receives and inspects a returned item, they will issue a refund to the original payment method within 10 business days, assuming the return is approved. It's important for customers to be aware that their bank or credit card company might take additional time to process the refund, which could delay the appearance of funds in their account. If a customer finds that more than 15 business days have passed since their refund was approved and they still haven't received it, they're encouraged to reach out to Guilty Fragrance through the provided email address for further assistance.